Thank you for shopping at Lapparel Boutique. We strive to provide you with a seamless shopping experience. Please review our shipping and returns policies below.
Shipping Policy
1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- During peak times or sales, processing may take up to 3-5 business days.
2. Shipping Areas:
- We currently ship within the UK and to select international destinations. International shipping rates and delivery times vary based on location.
3. Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment. Track your order here.
4. Delivery Issues:
- If your package is delayed or lost, contact us at info@lapparel.co.uk for assistance. Please allow up to 48 hours for updates from our courier partners.
Returns & Exchanges
1. Eligibility for Returns:
- Items must be returned within 14 days of delivery.
- Item Condition
- Returned items must be:
- Unused and unworn
- In their original packaging with all original tags attached
- Free from any stains, marks, or odours including but not limited to:
- Makeup
- Fake tan
- Deodorant
- Perfume/fragrance
- Food or drink (e.g. ketchup, coffee, sauces)
- Pet hair
- Cigarette or body odour
- Sand, dirt or grass
- All pockets and packaging must be empty and clean. Items with:
- Tissues or personal items left inside
- Evidence of wear or improper handling
- Signs of having been worn outdoors or washed
- will not be accepted for return and will be sent back to the customer at their cost.
- Sale items, lingerie, and swimwear are non-returnable unless faulty.
2. Initiating a Return:
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Return Shipping & Instructions Please note that return shipping costs are covered by the customer and are not provided by Lapparel Boutique (unless the item is defective or incorrect).
To return your item, please send it to: Lapparel Boutique 290-292 High Street West Bromwich B70 8EN
We highly recommend using a tracked service for peace of mind. Our preferred couriers are:
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Royal Mail (Tracked 24/48)
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InPost Locker (Select a tracked option)
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- We will provide instructions on how to proceed with the return.
3. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
4. Exchanges:
- To exchange an item, please follow the return process and place a new order for the desired item.
5. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method for your return.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@lapparel.co.uk. Provide your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund.
Contact Us
For any questions or concerns about our shipping and returns policies, please reach out to us here.